Privacy Policy for Radiant Smile Dental Group:

Privacy Policy

1. We Respect Your Privacy

At Radiant Smiles Dental Bundoora, we take your privacy seriously.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and other applicable privacy and health records laws in Australia.

Your privacy and the confidentiality of your personal and health information are important to us.

This Privacy Policy explains how Radiant Smiles Dental Bundoora collects, uses, stores, manages and discloses your personal information.

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. Any updated version will take effect when published on our website.

2. Definitions

In this Privacy Policy:

Radiant Smiles Dental Bundoora, we, us or our means the business operating as Radiant Smiles Dental Bundoora and its related entities where applicable.

You or your means an individual patient, prospective patient, customer or website user.

Personal information has the meaning given to it under the Privacy Act 1988 (Cth).

Health information includes information or opinions about your health, dental history, treatment or health services provided to you and is considered sensitive information under applicable privacy legislation.

3. Collection of Information

3.1 Information We Collect

We collect personal information that is reasonably necessary for us to provide dental services, communicate with you and operate our practice.

The personal information we collect may include:

• your name, residential address, telephone number and email address;
• personal details such as your date of birth, age and gender;
• details of previous dentists, doctors or healthcare providers where relevant;
• Medicare, Department of Veterans’ Affairs, health fund or other benefit information;
• financial and payment information required to process payments;
• appointment, enquiry and communication details;
• medical history;
• family medical history where relevant;
• medications, allergies and other health information;
• dental history, assessments, diagnoses, X-rays, scans, photographs and treatment records; and
• any other information reasonably required to provide dental care or manage our relationship with you.

3.2 How We Collect Your Information

We may collect personal and health information directly from you or from an authorised representative when you:

• complete an appointment, booking or contact form on our website;
• book an appointment online, by telephone or in person;
• provide information to our dentists, dental practitioners or other staff;
• complete a medical history, consent or patient registration form;
• contact us by email, telephone, SMS or another communication channel;
• subscribe to newsletters or other marketing communications;
• use our dental services;
• purchase products or services from us; or
• otherwise communicate or interact with our practice.

We may also receive personal or health information from third parties such as healthcare professionals, dental specialists, referring practitioners, health funds, insurers or other healthcare providers where you have consented to the disclosure, where you would reasonably expect us to receive the information, or where collection is otherwise permitted or required by law.

4. Use and Disclosure of Personal Information

The primary purpose for which we collect personal information is to provide, manage and administer dental care and related services and to operate our practice effectively.

We may use your information to:

• provide dental and related healthcare services;
• assess your oral health and develop appropriate treatment plans;
• maintain and administer your patient records;
• communicate with you regarding appointments, treatments and your dental care;
• send appointment confirmations and reminders;
• respond to your enquiries;
• communicate with other healthcare professionals involved in your care where appropriate;
• prepare and manage accounts and invoices;
• process credit card, EFTPOS and other payments;
• process private health insurance, Medicare, Department of Veterans’ Affairs or other eligible claims;
• recover unpaid accounts where necessary;
• manage referrals or requests for second opinions;
• improve the quality and administration of our services;
• address concerns and resolve complaints;
• conduct internal administration, quality assurance and business management activities; and
• comply with applicable laws, professional obligations and regulatory requirements.

We may use de-identified or aggregated information for research, analysis, benchmarking, service improvement, website improvement and general business planning where individuals cannot reasonably be identified.

4.1 Use of Health Information

We generally use your health information for the purpose of providing dental or healthcare services to you and for purposes directly related to your care.

We will not use your health information for an unrelated purpose unless:

a. you have consented to that use;

b. the use is directly related to providing dental or healthcare services and you would reasonably expect us to use the information for that purpose; or

c. the use is required or authorised by law.

For example, with your consent or where otherwise legally permitted, we may disclose relevant health information to another dentist, dental specialist, medical practitioner or healthcare provider involved in your care.

4.2 Disclosure to Third Parties

We may disclose personal information to third parties where reasonably necessary to provide our services, operate our practice or meet our legal obligations.

This may include disclosure:

• to dentists, dental specialists and other healthcare professionals involved in your care;
• to referring or treating healthcare providers;
• to health funds, insurers, Medicare, the Department of Veterans’ Affairs or other benefit providers where applicable;
• to laboratories, imaging providers and other providers involved in your treatment;
• to payment processors and financial service providers;
• to IT, software, cloud storage, website, booking and practice management service providers;
• to professional advisers such as accountants, lawyers and insurers;
• to debt collection providers where an account remains unpaid;
• to government bodies, regulators or law enforcement agencies where required or authorised by law;
• to an emergency contact where necessary in an emergency;
• to contractors or organisations performing services on our behalf;
• as required to investigate or resolve complaints;
• where necessary to protect our legal rights; or
• in connection with a proposed or actual sale, restructuring or transfer of our practice or its assets, subject to appropriate confidentiality arrangements.

Where practicable, we take reasonable steps to ensure third parties handling personal information on our behalf protect that information appropriately.

4.3 Direct Marketing

We may use your personal information to provide you with information about services, practice updates, oral health information, promotions or other information that may be relevant to you.

We will not sell your personal information to third parties.

Where required, we will obtain your consent before sending direct marketing communications.

You may opt out of receiving marketing communications at any time by using the unsubscribe option provided in the communication or by contacting Radiant Smiles Dental Bundoora.

Opting out of marketing communications will not prevent us from sending necessary communications relating to your appointments, treatment, accounts or care.

5. Data Quality and Record Keeping

We take reasonable steps to ensure the personal information we collect and hold is accurate, complete and up to date.

We may update your personal and health information when you attend the practice or when you notify us of changes.

We maintain electronic and, where applicable, physical patient records and take reasonable steps to protect those records against loss, misuse, interference, unauthorised access, modification or disclosure.

Patient records are retained for the periods required under applicable Victorian and Australian laws and professional requirements.

Records may be securely destroyed or de-identified when they are no longer required to be retained.

6. Data Security

Radiant Smiles Dental Bundoora takes reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include physical security, password protection, access controls, secure practice management systems, staff procedures, data backups and other technical or organisational safeguards.

No method of transmitting information over the internet is completely secure. If you send personal or health information to us electronically, including by email or through an online form, there may be risks associated with transmission.

Please avoid sending highly sensitive information through unsecured communication methods unless requested by us or where appropriate security measures are in place.

7. Employee and Contractor Responsibilities

As an employer and dental practice, we may collect personal information relating to employees, applicants, contractors and other individuals involved in operating our practice.

Our staff and contractors are expected to maintain the confidentiality and security of patient and personal information and to comply with applicable privacy obligations, professional requirements and internal policies.

Access to patient information is limited to people who require access to perform their duties.

8. Access and Correction

8.1 Your Right to Access or Correct Your Information

You may request access to personal or health information that we hold about you.

You may also ask us to correct information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading.

We will generally provide access or make the requested correction unless there is a lawful reason not to do so.

We may need to verify your identity before providing access to personal or health information.

Requests for access or correction should be made in writing to Radiant Smiles Dental Bundoora.

8.2 Keeping Your Information Up to Date

Accurate information helps us provide appropriate and effective dental care.

If your contact details, medical history, medications, health fund information or other relevant information changes, please let us know so that we can update our records.

9. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, measure website performance and support advertising and marketing activities.

Cookies are small files that may be stored on your device when you visit a website.

You can adjust your browser settings to block, restrict or delete cookies. However, disabling cookies may affect the operation of certain website features.

We may use services provided by Google, Meta and other third-party technology or advertising providers. These providers may collect information about how visitors interact with our website and advertisements.

Depending on your browser settings, consent preferences and applicable laws, this information may be used for analytics, advertising measurement, remarketing or to provide advertising that may be more relevant to users.

We do not intentionally provide sensitive health information to advertising platforms for advertising purposes.

10. Our Website and Third-Party Links

Our website may contain links to websites, booking platforms or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement of the third-party website, business or its privacy practices.

Radiant Smiles Dental Bundoora is not responsible for the privacy practices, security or content of websites operated by third parties.

You should review the privacy policies of any external websites or platforms before providing them with personal information.

11. Non-Personal and De-Identified Information

Information that does not identify an individual, or that has been appropriately de-identified, may be used for purposes such as statistical analysis, service development, business planning, quality improvement, website analytics and marketing analysis.

Where information has been properly de-identified so that an individual is no longer reasonably identifiable, it may no longer be treated as personal information under applicable privacy legislation.

12. Overseas Disclosure of Information

Some organisations that provide services to Radiant Smiles Dental Bundoora may store or process information using systems or infrastructure located outside Australia.

These may include cloud storage providers, technology providers, software providers, transcription services, professional advisers, marketing service providers or other third-party service providers.

Where personal information may be disclosed or stored overseas, we will take reasonable steps as required by applicable privacy laws to ensure that the information is handled appropriately.

Where practicable and required, we may provide further information regarding the countries in which overseas recipients are located.

13. Choosing Not to Provide Information

You are not always required to provide us with personal information.

However, if you choose not to provide information that is reasonably necessary for your dental care, treatment, appointment or other service, we may not be able to provide the service requested or the care we can provide may be limited.

Failing to provide relevant health or medical information may also affect our ability to assess your circumstances and provide appropriate dental treatment.

14. Privacy Complaints

We take privacy concerns seriously.

If you believe your privacy has been breached or have concerns about how Radiant Smiles Dental Bundoora has handled your personal information, please contact us in the first instance.

We will review your complaint and endeavour to respond appropriately.

Where a privacy or data breach occurs, we will comply with applicable privacy laws and relevant guidance, including any notification obligations that may apply.

If you are not satisfied with our response, you may be able to contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

For complaints concerning health services or health information in Victoria, you may also contact:

Health Complaints Commissioner Victoria
Website: www.hcc.vic.gov.au
Phone: 1300 582 113

15. Enquiries and Contact Details

We review this Privacy Policy periodically and may update it when our practices, technology or legal obligations change.

For questions about this Privacy Policy, requests to access or correct your information, privacy complaints or other privacy enquiries, please contact:

Radiant Smiles Dental Bundoora
Suite 1/42–44 Copernicus Crescent
Bundoora VIC 3083

Phone: (03) 8593 4193
Email: info@radiantsmilesdb.com.au
Website: radiantsmilesdb.com.au

Last updated: September 2026