Terms & Conditions
Terms & Conditions
General Terms
1. General Information
By accessing this website or receiving treatment at Radiant Smiles Dental Bundoora, you agree to these Terms & Conditions.
Radiant Smiles Dental Bundoora is a dental healthcare provider offering a range of general, preventive, restorative, cosmetic and implant dentistry services.
2. Clinical Assessment & Treatment Planning
Individual Assessment: All treatments are subject to an individual clinical assessment.
Variability: Treatment recommendations, timelines, materials and costs may vary depending on each patient’s dental condition, medical history, oral health and clinical findings.
Personalised Quotes: A detailed treatment plan and quote will be provided prior to commencing treatment where applicable.
3. Nature of Dental Treatment & Outcomes
Dental treatment involves clinical judgement and biological processes that vary between individuals.
No Guarantees: While we aim to provide appropriate and high-quality dental care, clinical outcomes cannot be guaranteed. Results may depend on factors including individual healing response, oral hygiene, medical conditions and patient compliance.
Professional Advice: Information provided on this website is general in nature and does not replace individual professional advice. A clinical consultation and assessment may be required to determine suitability for treatment.
4. Implant & Surgical Procedures
Procedures such as dental implants, extractions, bone grafting and other surgical dental treatments involve surgical or invasive components.
IMPORTANT: Any surgical or invasive procedure carries risks. Before proceeding, you should seek a second opinion from an appropriately qualified health practitioner.
Healing and integration times vary between patients.
Additional procedures may be required depending on individual clinical findings.
The suitability, timing and type of treatment recommended will be determined following clinical assessment.
Where applicable, final restorations or prostheses will be provided following appropriate clinical review and healing.
5. Patient Responsibilities
Patients play an important role in supporting the success and longevity of their dental treatment.
Patients are responsible for:
Providing an accurate and complete medical and dental history.
Informing the dental team of any changes to their health, medications or medical conditions.
Following all pre-treatment and post-treatment instructions.
Attending recommended review and maintenance appointments.
Maintaining appropriate oral hygiene and dental care.
Failure to follow clinical advice or recommended maintenance may adversely affect treatment outcomes.
6. Fees, Quotes & Payments
Treatment Fees: Fees are based on the individual treatment or treatment plan provided.
Additional Treatment: Costs may change where additional treatment becomes clinically necessary. Where reasonably possible, this will be discussed with the patient before additional treatment is undertaken.
Health Funds: Private health insurance rebates vary depending on the patient’s insurer, level of cover and available benefits. Radiant Smiles Dental Bundoora cannot guarantee the amount that will be reimbursed by a private health insurer.
Third-Party Finance: Any payment or financing arrangements offered through third-party providers are subject to the provider’s own terms, conditions and approval criteria. Radiant Smiles Dental Bundoora does not provide financial advice.
7. Superannuation Access
Patients may seek early access to superannuation on compassionate grounds for eligible dental treatment where permitted under applicable regulations.
Approval: Any application for early release of superannuation is assessed and determined by the relevant government authority.
Documentation: Radiant Smiles Dental Bundoora may provide relevant clinical documentation where appropriate. Provision of documentation does not guarantee that an application will be approved.
Patients should obtain their own financial, legal or taxation advice regarding access to superannuation.
We don’t give financial advice. We don’t approve, encourage or help with super applications.
You can only access super early for dental treatment through the ATO’s Compassionate Release program, and only if you meet strict medical and financial rules. The ATO decides each case on its own. Approval is restricted, it isn’t guaranteed, and how long it takes is out of our hands.
If you have savings, finance or health cover available, look at those first. Speak to a licensed financial adviser before you apply.
8. Appointments and Cancellation Fee
Deposits: A deposit may be required to secure surgical, treatment or extended appointments.
Cancellations: Patients are requested to provide at least 48 hours’ notice when cancelling or rescheduling an appointment. Cancellations within 48 hours of the appointments or missed appointments may result in a cancellation fee of $50 or forfeiture of a deposit where applicable.
Booking Fee: A booking fee may be charged to book an appointment. It is explained in detail in the offer terms and conditions.
New patient Check up and clean: A $20 fee will apply to book in an appointment. It will be forfeited if the appointment is cancelled within 48 hours or if you don’t cancel the appointment but are not able to attend. In some circumstance at our discretion, we may decide to reschedule the appointment without forfeiting the fees.
9. Privacy & Clinical Records
Radiant Smiles Dental Bundoora maintains clinical records, which may include treatment notes, photographs, X-rays, scans and other relevant health information, in accordance with applicable Australian privacy and health record requirements.
Personal and health information is handled in accordance with Radiant Smiles Dental Bundoora’s Privacy Policy.
10. Payment Plans
We work with third-party finance providers to offer payment plans. The providers we work with can change, so we’ll confirm your options and give you their details at your consultation. We’re not a credit provider ourselves — we don’t check your credit, we don’t give credit advice, we don’t decide whether you’re approved, and we don’t receive commission from any provider.
“$0 upfront” means we will always refer you to at least one payment plan providers that needs no deposit to start treatment. If you’re not approved for it, or you’d rather use a different provider, we’ll look at the alternatives with you — some of those may require a deposit. We’ll tell you clearly before you commit to anything.
“No Interest” means we will always refer you to at least one payment plan providers that needs no deposit to start treatment. If you’re not approved for it, or you’d rather use a different provider, we’ll look at the alternatives with you — some of those may require a deposit. We’ll tell you clearly before you commit to anything.
“If eligible” means the lender decides, based on your credit history. Not us, and not at your appointment.
11. Limitation of Liability
To the extent permitted by law, Radiant Smiles Dental Bundoora is not liable for indirect or consequential loss arising from reliance on general information contained on this website or from a patient’s failure to follow professional clinical advice.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other.
Offer Terms
All promotional offers are subject to appointment availability, individual clinical suitability and assessment by the treating dental practitioner.
Offers cannot be exchanged for cash and cannot be used in conjunction with another promotional offer unless otherwise stated. Additional treatment outside the inclusions of an offer will be quoted separately.
Radiant Smiles Dental Bundoora reserves the right to amend, extend or withdraw promotional offers where permitted by law.
No Gap or $189 Check-up & Clean
Available to new patients only.
The offer includes:
Comprehensive dental examination
Professional clean – Basic
Two bitewing X-rays, if clinically required
Fluoride treatment
For patients with applicable private health insurance, the fee charged would be the higher of $189 or whatever the Insurance company charges.
For patients without applicable private health insurance benefits, the promotional fee is $189.
Any additional examination, X-rays, treatment or procedures considered clinically necessary outside the inclusions listed above are not included and will be discussed separately.
Booking Fee:
When you book, we charge a booking fee of $20.
Your card is then stored securely by Stripe so a missed-appointment fee can be charged if one applies. We never see or hold your card number.
If you need to cancel or move your appointment, give us at least 48 hours’ notice. If you cancel late or don’t turn up, the fee becomes nonrefundable — that covers clinical time held for you that can’t be filled at short notice.
If something outside your control prevented you from attending, email info@radiantsmilesdb.com.au within 7 days with supporting information. We review these case by case. Waivers aren’t automatic.
By booking, you’re agreeing to your card being stored and to that fee if it applies. You can ask us to remove your card any time.
What is not included in the above:
Deep clean
OPG Xray
CBCT Xray
Complimentary Kids Check-up – CDBS
Eligible children may be able to access dental services through the Australian Government’s Child Dental Benefits Schedule (CDBS).
Eligibility, available benefits, treatment limits and claiming requirements are determined under the CDBS and may change from time to time.
Parents or guardians should confirm their child’s current CDBS eligibility and available benefit balance.
Services provided under the CDBS are subject to applicable government requirements and the child’s remaining benefit entitlement.
Treatment outside the available CDBS benefit may incur additional fees.
Dental Implant offers
Offer 1 – Complimentary Implant Consultation
The complimentary dental implant consultation includes:
Consultation up to an hour.
Comprehensive examination
X-rays and/or CBCT imaging, if clinically required
Discussion of possible treatment options
Treatment plan and associated costs
The complimentary consultation does not include dental implant placement, surgery, restorative treatment or any subsequent procedures.
Suitability for dental implants can only be determined following an individual clinical assessment. Additional procedures, including extractions or bone grafting, may be recommended depending on the patient’s clinical circumstances.
Offer 2 – Single Implant Packages:
It normally starts with a free consultation which includes:
Consultation up to an hour.
Comprehensive examination
X-rays and/or CBCT imaging, if clinically required
Discussion of possible treatment options
Treatment plan and associated costs
Our implant package includes the following per implant:
An implant
Zirconia Crown
Abutment
The Packages does not include the following and is considered additional treatment and incurs additional costs.
Sinus lifts
Bone grafting
Extractions
Zygomatic Implants
Pterygoid implants
Anaesthetist fee
Any additional treatment that may be required will be discussed with you in advance, along with a clear explanation of the associated costs.
Payment plans:
We work with third-party finance providers to offer payment plans. The providers we work with can change, so we’ll confirm your options and give you their details at your consultation. We’re not a credit provider ourselves — we don’t check your credit, we don’t give credit advice, we don’t decide whether you’re approved, and we don’t receive commission from any provider.
“$0 upfront” means we will always refer you to at least one payment plan providers that needs no deposit to start treatment. If you’re not approved for it, or you’d rather use a different provider, we’ll look at the alternatives with you — some of those may require a deposit. We’ll tell you clearly before you commit to anything.
“No Interest” means we will always refer you to at least one payment plan providers that needs no deposit to start treatment. If you’re not approved for it, or you’d rather use a different provider, we’ll look at the alternatives with you — some of those may require a deposit. We’ll tell you clearly before you commit to anything.
“If eligible” means the lender decides, based on your credit history. Not us, and not at your appointment.
How “from $37 a week” is worked out:
This is an example for one implant. It’s not a quote and it’s not what you’ll be charged. The final weekly amount will be calculated based on the quote provided.
Total Implant Cost: $3450
Set-up fee: $100
Monthly account fee for two years: $240 ($10.00/Month
Paid over: 24 months
Total you’d repay: $3,450+100+240
Works out at: about $37 a week.
This example above uses our choice of lender published fees and includes the set-up fee and monthly account fees. This is an interest free option,
However, if you don’t get approved by this lender or don’t meet the application criteria we will refer you to our second choice of lender. Please note that interest will be charged, and the lender will explain you all the costs before we proceed.
Your rate and fees depend on your credit history and personal situation. The provider you go with and only they can tell you your actual figure — your total could be higher or lower than this. The provider will give you their comparison rate and full terms in writing before you sign anything.
This example is for a single implant, which is the lowest-cost implant treatment we offer. Patients may need more than one, and the weekly amount rises accordingly. More extensive treatment costs more, and the weekly amount goes up.
Your written quote at your consultation is the only accurate figure.
Offer 3 – All on 4 Consultation:
All on 4 consultation includes
Consultation up to an hour.
Comprehensive examination
X-rays and/or CBCT imaging, if clinically required
Discussion of possible treatment options
Treatment plan and associated costs
The complimentary consultation does not include dental implant placement, surgery, restorative treatment or any subsequent procedures.
Suitability for dental implants can only be determined following an individual clinical assessment. Additional procedures, including extractions or bone grafting, may be recommended depending on the patient’s clinical circumstances.
Offer 4 – All on 4 Implant Package:
The package includes:
4 Implants
PMMA/Acrylic Prosthetics
Abutments
The Packages does not include the following and is considered additional treatment and incurs additional costs.
Additional Implants if required
Sinus lifts
Bone grafting
Extractions
Zygomatic Implants
Pterygoid implants
Anaesthetist fee
Zirconia Denture (Can choose at additional cost.)
Any additional treatment that may be required will be discussed with you in advance, along with a clear explanation of the associated costs.
Complimentary Veneers Consultation
The complimentary veneers consultation includes:
Consultation
Comprehensive examination
X-rays, if clinically required
Discussion of treatment options
Treatment plan and associated costs
The complimentary consultation does not include veneers, preparatory dental treatment or any subsequent procedures.
Suitability for veneers can only be determined following assessment by the treating dental practitioner. Treatment recommendations and costs vary according to individual circumstances.
